How do I sign up for a casino?
It's very simple. Click on the "Register" button on any page of the site and fill in all the required fields in the form that opens. After completing confirm your agreement with the rules of the casino and complete the registration. After that, you will receive an email with confirmation. Just click on the link in the email to confirm your registration.
I forgot my password, what should I do?
To recover your password, open the login form and click the "Forgot your password?" link. Then you need to enter your e-mail and click on "Get new password". After that follow the instructions you will receive to your email or phone.
I forgot my email or phone number, what should I do?
Contact Support. You will have to go through the identification procedure. The procedure is not regulated and is unique for each client. In any case we will do our best to help you.
How many casino accounts can I create?
Only one account per person and family, home address, email address, IP address, phone number, checking account number, credit or debit card number, electronic wallet number, payment system account (Neteller, Skrill, etc. For creating additional accounts it is possible to block and confiscate funds in the account. If you want to create another account, or block your account and create a new one, contact Support.
What currencies does the casino support?
Casino supports payments in EUR, USD, UAH, RUB and BTC.
How fast is it topping up your account?
How fast is the withdrawal process?
After your withdrawal request is processed, it is usually within an hour. The speed of payout depends on which of the methods you requested for withdrawal of funds. In most cases money transfer is instant, payments to bank cards are processed in 0-3 banking days
What is the minimum deposit and withdrawal amount?
The current limits you can see on the deposit or withdrawal page.
Are there any deposit/withdrawal fees?
No. No fee.
Are there still any limits on the amount of output, per day, per week, per month?
Yes, there are. You can find the current limits on the "Terms and Conditions" page.
Is identity verification required when depositing/withdrawing funds?
In some cases, we may ask for confirmation of the Player's identity.
How do I get the bonus?
For detailed bonus terms and conditions, visit "How Bonuses Work"
What is bonus wagering?
The wagering of the bonus occurs while playing the games allowed by the bonus terms. When wagering, your wagers are summed up until the value of this amount reaches the desired value. Usually this is the bonus amount multiplied by the wager value. Example: If the bonus is €100 and the wager is €50, then you will have to wager €100 x €50 = €5000 to complete the wagering process.
I'm not getting my bonus wagering, what should I do?
Read the bonus terms carefully. You may be trying to wagering it in violation of the terms and conditions. For example, wagering at a higher wager than allowed, or playing a game that does not participate in wagering. If you do not find any errors on your end, please contact Support. We will be happy to help.
Are there any personal bonuses?
Yes, of course, we are always very attentive to our players.
Game froze, won't start, what to do?
Try reloading the page. Do not worry about losing data. The game will continue where it left off. If it did not help and the freeze happened again, try restarting your browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If that does not help, clean the cache of your browser. If none of the above help, please contact Support.
Can I protect myself from major losses on my own?
Yes. You can limit yourself to a deposit limit as well as a limit on the amount you lose.
Is all my personal information safe in the casino?
Yes. We understand that the security of personal information is one of the most important rules of any self-respecting casino, and we guarantee from our part to provide the maximum protection for your information.
I want to delete my casino account, what should I do?
You can set a temporary or full account lockout, contact Support, but remember that this action may be irreversible.
You can always contact online chat or e-mail support. We will consider your question as quickly as possible and try to give a comprehensive answer.